Ask Expectantly!

Recently, a dear friend phoned me during the business day from his office to ask me to look something up on the Internet for him. His words and his tone of voice made it clear that he was eager, if not somewhat anxious, to get the information as soon as possible, but then he went [...]

The A.S.K. Factor

Asking builds community. Demanding or Coercing destroys it.
Human beings are hard-wired to be more receptive to requests than they are to demands (unless perhaps they perceive themselves to be in an emergency situation where they are clueless about what to do and they need a trustworthy leader to bring them safely through the crisis).
When [...]

A Nuclear Reactor with No Control Rod?

Everywhere you look wonderful resources for “teambuilding” abound! Why? With the breathtaking acceleration of the rate at which the world changes, every leader–perhaps every member of any group–is desperate to find an antidote to the forces that seem intent on destroying our unity. And so those who understand human dynamics respond by producing books, Web [...]