Posted on October 13, 2007 by Kerwin Steffen
In her 2001 novel, The High Flyer, Susan Howatch suggested that human beings must have lives founded on integrity…characterized by such qualities as:
Truth
Decency
Unselfishness
Compassion
Trust
Hope
Love
Without those qualities present in their lives, she says, human beings soon become emotionally, spiritually, intellectually, and even physically deformed.
And when a group of people loses [...]
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Posted on March 24, 2007 by Kerwin Steffen
Good News About Change
Every day you as a leader face change. And the changes come at an ever faster rate!
How can you possibly get your team to deal with so much change? People resist change, right? Not exactly. It might seem that way sometimes, but it’s not change that they resist.
When you’ve decided to trade [...]
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Posted on February 10, 2007 by Kerwin Steffen
An old one-liner goes . . .
. . . “A good leader is one who can make decisions quickly — and sometimes even correctly.”
Now, that’s supposed to be amusing. Unfortunately, an immense number of serious and costly mistakes are made every day in businesses, nonprofits, and government agencies precisely because some managers believe speed is [...]
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Posted on December 30, 2006 by Kerwin Steffen
As a Man Thinketh by English essayist and poet James Allen (1864-1912)
A modern English adaptation by Kerwin Steffen
THOUGHT AND CHARACTER
The well-known saying, “As you think in your heart, so are you,” not only
• embraces all of your entire being, but is so comprehensive that it
• reaches out to include every condition and circumstance of [...]
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Posted on December 26, 2006 by Kerwin Steffen
The Five-Sense Tour is a fun, easy-to-use tool to get your team energized and focused. They’ll make hundreds of little changes in the physical environment that will add up to big changes in the way your customers and others perceive their experiences with your organization. And the Shared Spirit of [...]
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Posted on December 15, 2006 by Kerwin Steffen
How To Reach People and Build Shared Spirit with Your Message
“Please make a presentation on this at our next meeting.”
Do your palms perspire at the mere thought of speaking to a group? Are you afraid that your knowledge of the subject is inadequate? [...]
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Posted on December 5, 2006 by Kerwin Steffen
Why should I coach team members and give them timely feedback?
1. Your team members want it – Some of us hesitate to coach and give timely feedback to others. We’re afraid they’ll feel threatened or criticized. So we wait for quarterly, semi-annual, or annual performance reviews. But the fact is that people in the work [...]
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Posted on December 1, 2006 by Kerwin Steffen
1. What’s the first requirement for a successful facilitator of group process?
You have to believe that the issue can be resolved, and you have to trust that the group will work through it. You are there only to remove obstacles and make the process easier for the group.
2. What’s the second requirement?
The ability to [...]
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Posted on October 30, 2006 by Kerwin Steffen
A realtor in a small town not far from where I live – let’s call him Howard – tells me he still feels angry and used about something that happened ten years ago.
The Chamber of Commerce, of which he is a member, decided that they should sponsor a circus. Howard volunteered to be on the [...]
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Posted on October 14, 2006 by Kerwin Steffen
PREPARE YOURSELF
You don’t have to be a psychologist, but you need to plan ahead if you’re going to help your team transform conflict into food for a healthy Shared spirit.
1. Brush up on people skills, such as listening and giving feedback.
2. Sharpen process skills, such [...]
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